Tuesday, March 4, 2014

11. IT ENABLED SERVICES

1. IT that helps in improving the quality of service to the users is called

(a) IT Evolution Studies (b) IT Enabled Studies

(c) IT Environment Studies (d) IT Enabled Services

2. ITES stands for

(a) IT Enabled Services (b) IT Evolution Studies

(c) IT Enabled Studies (d) IT Environment Studies

3. Which of the following traditional services are IT Enabled?

(a) Spreadsheet (b) All the other three choices (c) Word Processors (d) Databases

4. Which can be collected for one purpose that may be useful for some other purpose?

(a) Program (b) ITES (c) Computer (d) Data

5. BPO may be expanded as.

(a) Business Process Online (b) Business Publication Outsourcing

(c) Business Process Outsourcing (d) Business Publication Online

6. Which is defined as a telephone based shared service center for specific customer activities?

(a) Data Management (b) Call Centers (c) Medical Transcription (d) Digitization

7. The process of collecting, digitizing, and processing data is called as

(a) Data Management (b) Digitization (c) Call Centers (d) Medical Transcription

8. Which of the following is a permanent, legal document that formally states the result of a medical investigation?

(a) Medical Transcription (b) Digitization (c) Data Management (d) Call Centers

9. How many steps are involved in medical transcription?

(a) 4 (b) 2 (c) 5 (d) 3

10. Which refers to the conversion of non-digital material to digital form?

(a) Medical Transcription (b) Tele-Medicine (c) Call centers (d) Digitization

11. Which increases the employment opportunities?

(a) KPO (b) ITES (c) IT (d) BPO

12. A facility that allows the user to speak into a special device while typing a letter using computer is called

(a) Telephone (b) Cell phone (c) Speaker 
(d) Dictaphone

13. Which is the key for effective and profitable use of IT in organizations?

(a) Data Management (b) Digitization (c) Call Centers 
(d) Medical Transcription

14. Which services comprise punching data from manually filled forms and images?

(a) Tele-Medicine (b) Call Centers (c) Data Processing 
(d) Medical Transcription

15. Which is critical for the success of ITES?

(a) Computer Crime (b) Computer Virus (c) Computer Time 
(d) Computer Ethics

16. Which of the following is not an IT enabled services?

(a) Data management (b) e-Governance (c) Reservation 
(d) Tele-medicine

17. The two important aspects that must be ensured by the ITES provider are

(a) Customer security and needs (b) better look and feel

(c) Data security and customer privacy (d) personal security and customer satisfaction

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